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    2019 January: Your Attitude: The Key to a Virtuous or Vicious Cycle in Communication with Others

    Date: January 15, 2019, 11:15am – 1:00pm
    Crowne Plaza
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    Your Attitude: The Key to a Virtuous or Vicious Cycle in Communication with Others

    As HR professionals, every day we meet and converse with numbers of people, some we know, like our employees, colleagues, and external providers and some we don’t like new hires. Our expectations and attitudes have a large impact on how the conversation starts, develops, and concludes. This is significant in all areas of HR, as we often need to have sensitive conversations. This session will provide ideas and tools to use to ensure that your communications go more smoothly, create less destructive conflict, and conclude with the results you need to accomplish, making you a better HR professional.

    Dr. Frank Jeffries

    Dr. Jeffries is a recently retired UAA professor Emeritus in Business Administration. He taught courses in negotiation, organizational behavior, and organization development.  He is very active in research and has recently published or presented papers on: emotional intelligence, the influence of trust on contracting between firms, the effect of trust on cooperation, the effect of trust on negotiation, the effect of generational differences on motivation, and participative goal setting and negotiation.  He also conducts seminars on negotiation, organizational behavior/development, and motivation, and consults for local businesses in the areas of supervisory and management skill development.

    He holds a BA in Marketing, an MBA, and a Ph.D. in Business Administration with a major in Organizational Behavior.  Prior to entering academia he worked for 15 years in private industry gaining experience in sales, sales management, product management, and program management positions.

    As a product and program manager his responsibilities included developing strategic business plans for his area of responsibility, participating in strategic planning at the corporate level, creating specifications and business plans for new products, selling new product initiatives to the board of directors to secure funding for development, and accountability for the profitability of his product lines.  Additionally he was responsible for negotiating development of project schedules and staffing requirements in a matrix organization, negotiating resolutions to schedule and resource conflicts, and managing major product development projects (up to 60 person teams from several departments).  Extensive travel was required in these positions as well, visiting major customer sites to negotiate product upgrades, field retrofits of installed products, and to resolve issues related to product performance, delivery, installation, service, and support.